Dear customers,
cash on delivery is a convenient way for many of you to buy. Unfortunately, it happens from time to time that someone does not take delivery. We understand that sometimes things go wrong - it can happen. Still, we'd like to explain why it's important to us that orders are picked up, and what we do if the situation recurs.
Ordering the goods and our confirmation of the order creates a valid purchase contract. According to the Civil Code (§ 2118 of Act No. 89/2012 Coll.), the buyer is obliged to take delivery of the goods and pay for them. The goods are deemed to be delivered when we hand them over to the carrier (§ 2090 and § 2091 (1)). Failure to take delivery is therefore neither a cancellation of the order nor a withdrawal from the contract, and is moreover a violation of this law.
Each unclaimed shipment means unnecessary transportation costs for us there and back, as well as time to pack, inspect and put the goods back on sale. Under the law we are entitled to compensation for the cost of postage and packing if you do not collect the goods. This compensation is legally enforceable as this is a breach of the contract of sale.
This process puts a strain on our operations and limits our capacity to attend to customers who are genuinely interested in our products.
That's why we value our time - and we value yours even more. In order to maintain a fair and functional environment for everyone, we've established a simple rule:
If someone misses a shipment twice, we put them on an internal list of customers who unfortunately can no longer be offered the cash on delivery option. In the future, we will only ship orders from such customers after payment in advance (by bank transfer or online credit card). We consider this step to be necessary to protect our business and ensure quality service for reliable customers.
However, none of this is necessary as long as you get in touch in time. If you know you won't be able to pick up your shipment or change your mind about your purchase, just let us know. We'll be happy to cancel your order, arrange a new delivery or other solution. We're human, and we can talk to anyone.
Thank you for helping us keep our service fair, reliable and professional. We trust that you will be happy with your purchase with us - and if anything needs to be addressed, we're here for you.
Kind regards,
fenek-sport.biz team
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